Policies
Privacy Policy
Last updated: 31/10/2026
I am committed, both by law and morals, to protecting your privacy and the security of your personal information. This policy outlines how I collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth).
What I collect
This website does not use cookies, analytics or advertising trackers. The only personal information I receive is what you choose to send me:
- Your name and email address, and the message you write, when you use the contact form or email me
- Any details you provide when arranging a print, such as a postal address
How it is handled
- Contact form messages are delivered to my email inbox by Web3Forms, a form delivery service. They are not stored on this website.
- The website is hosted by Cloudflare, which keeps standard short-term technical logs (such as IP addresses) to protect the site from attacks.
- Print payments are arranged directly with me, and I do not store card details.
How I use it
Your information is only used to reply to your enquiry, arrange and deliver any print you order, and meet my legal obligations. I will never sell or share it for marketing.
Access or correction
You may ask to see or correct the personal information I hold about you. Please email murraykelmanphotography@gmail.com.
Copyright Notice
All rights are reserved for the images both currently and historically displayed on this website. Usage without permission is a violation of this copyright and is prohibited by law. Get in touch to discuss usage rights.
Returns
I am committed to delivering high-quality prints that meet the highest standards of craftsmanship and presentation.
In the event that your order arrives with a manufacturing defect or has been damaged in transit, I will gladly offer a full refund or replacement, subject to the conditions outlined below.
Eligibility for refund or replacement
To be eligible for a refund or replacement, please notify me within 7 days of receiving your order and provide clear photographic evidence of the defect or damage. Claims submitted after this period may not be accepted.
Please send your request to murraykelmanphotography@gmail.com, including:
- Your name and the print you purchased
- A description of the issue
- Photographs clearly showing the defect or damage
Once the claim has been reviewed and approved, I will provide instructions for returning the item, including the return address. You will be required to post the item back to me for assessment. I will cover all return postage costs, and details for reimbursement or a prepaid label will be provided via email.
Upon receiving and inspecting the returned item, I will process either a replacement or a full refund, depending on your preference.
Exclusions
Please note that I do not offer refunds or exchanges for:
- Change of mind
- Variations in colour that may occur due to differences in screen calibration
Further assistance
Should you have any concerns or require assistance with your order, please do not hesitate to get in touch.